WHAT IS THE TURNAROUND TIME FOR MY ORDER TO BE CREATED?
Our stationery products are custom printed one at a time. Orders can take 3 – 5 business days to print individual notecards and/or prepare a hand-crafted custom stationery box for you. This timeframe does not include shipment time. During the peak holiday season (Nov 1 - Dec 31st), orders are generally completed within 5 – 10 business days. Shipping will add 1 – 5 days to your order’s turnaround time, and will depend on your shipping method and the distance the recipient is from our studio, located in New Marlborough, MA. Please consider using a faster shipping method if your order is time sensitive or call us to inquire about our current turnaround time.
WHAT SHIPPING METHODS DO YOU USE?
We ship to residential and business street addresses in the United States via USPS Priority Mail or UPS. My New Marlborough, MA studio is located in the beautiful rural Berkshires. We ship from UPS shipping services located in Great Barrington, Ma or from the Southfield, MA US Postal Service.* Shipment tracking information is sent once your order is complete and shipped.
DO YOU ACCEPT INTERNATIONAL ORDERS?
We do! For many countries, the shipping will automatically be calculated at the time your order is placed. If the shipping cost doesn’t show in your order, we will contact you by email to inform you of the shipping cost. Please note, Rebecca Schreiber/Paper Confections®Design is not responsible for any customs fees or duties incurred on international shipments. Please check with your local customs office about rules and regulations that may apply to your shipment. Shipment tracking information is sent once your order is complete and shipped from the nearest shipping services (see above*) to my studio in New Marlborough, MA.
WHAT IF I NEED TO EXPEDITE MY ORDER OR RECEIVE IT BY A CERTAIN TIME?
Please let us know if your order is time sensitive by emailing us at email@example.com. If you need to expedite the delivery of your order, you may want to consider choosing UPS 2nd Day Air or UPS Next Day Air.
CAN I PURCHASE REBECCA SCHREIBER/PAPER CONFECTION®DESIGN PRODUCTS IN A STORE NEAR ME?
We have retail partners all over the United States. Is there a store near you that you think would be a perfect fit? Let us know by emailing firstname.lastname@example.org and we’ll contact them.
WILL SALES TAX APPLY TO MY ORDER?
We are not required to collect sales tax on any orders outside of the state of Massachusetts. For all Massachusetts orders, a sales tax of 6.25% will apply.
WHAT IF MY FAVORITE DESIGN ISN’T ON THE PRODUCT I WOULD LIKE TO PURCHASE?
Stationery items are available with the images posted. Please contact us at email@example.com to see if an image can be transferred to one of our other products (pillows, totes, or shower curtains). There may be an additional set-up fee for adjusting and applying the image to a different product.
CAN I SUBMIT DESIGN IDEAS?
Rebecca welcomes all customer suggestions for new images. While she can not promise that a requested image will be created, she does keep a list for inspiration. Please check our website regularly for new additions. If you wish to hire Rebecca to create custom artwork, please email her at firstname.lastname@example.org .
DO YOU OFFER WEDDING INVITATIONS?
Yes, but it is dependent upon Rebecca’s design schedule. Please email us for more information at email@example.com .
MAY I PUT A BUSINESS NAME OR PROFESSION TITLE ON REBECCA CRONIN SCHREIBER/PAPER CONFECTION®DESIGN PRODUCTS?
No, Rebecca Cronin Schreiber/Paper Confections®Design images and designs are reserved for personal use only. If a business wishes to contact Rebecca Cronin Schreiber for logo or branding development, please send an email to firstname.lastname@example.org to inquire about the fees and process.
MAY I USE A REBECCA CRONIN SCHREIBER/PAPER CONFECTIONS®DESIGN IMAGE FOR A LOGO, OR ON MY BLOG, WEBSITE, ETC.?
No, all designs and images on the Rebecca Cronin Schreiber/Paper Confections®Design website, those used in our products, and digital proofs are the sole property and copyright of Rebecca Cronin Schreiber/Paper Confections®Design. They can not be used for logo designs, business collateral, blogs, or any reproduction outside of Rebecca Cronin Schreiber/Paper Confections®Design without express permission.
CAN I ORDER A BOX OF STATIONERY WITH A RETURN ADDRESS PRINTED ON THE ENVELOPE?
Yes, please email email@example.com to request this service and we will provide a quote. While proofs are not automatically provided on orders, they are available for an additional fee. If you would like to receive a digital proof of your order, you can request a proof during the ordering process. Proofs are $20 each. Please submit the information carefully and check an outside source if you have any questions on grammar, spelling and punctuation.
WHAT IF I MADE AN ERROR ON MY ORDER?
If errors are discovered after printing, we must charge for reprinting. Please contact us directly to discuss your options.
WHAT SHOULD I DO IF I RECEIVED AN INCORRECT ORDER?
Please email us at firstname.lastname@example.org . The defective or incorrect item(s) will be replaced immediately and re-shipped at no charge within 48 hours. Should your order be time sensitive, or should other special conditions exist, please inform us accordingly, and we will make every effort to meet your needs.
DOES REBECCA ACCEPT COMMISSION REQUESTS?
Yes, although availability is limited. If you wish to have a custom illustration created, please contact us directly by email at email@example.com . We can inform you of Rebecca’s availability for such work and provide you with a quote for this service.
CAN I RETURN A PERSONALIZED ORDER?
Sorry, we cannot accept returns on any personalized orders.
CHANGED MY MIND, CAN I RETURN MY ORDER?
Non-personalized orders can be returned to us within 15 days of receipt if it is unused, at the customer’s expense, for a full refund of the item’s cost. Shipping will not be refunded. The refund will be processed after we have received the returned stationery and can verify that it is in sale-able condition.